No. 0501 min read
What mediation taught me about people (not that kind of mediation)
Fourteen years reconciling billing records at Sprint taught me to check what I know before assigning blame.
You see "no customer impact" at the end of a project, and there's nothing exciting to report. That's what we wanted, though a fair amount had to happen for you to notice nothing.
Project D3884 at Sprint[1]Ref. 1Sprint en.wikipedia.org finished ahead of an aggressive schedule and under budget, without customer service impact. I coordinated the network and finance people along with operations. Sprint's Chief Network Officer commended the result. The customer had absolutely no reason to give a shit.
A process[2]Ref. 2process en.wikipedia.org being alive is good to know. So is nobody complaining, although they may just not have complained yet. I still want to know how we're establishing "no customer impact" and who has the evidence. Preferably before somebody points at the damned completion date and says we're done.
